Terms & Conditions

Effective date: 1st September 2026. 

 

These Terms and Conditions govern the use of the Hairenzo website and the booking of services provided by Hairenzo Gents Salon LLC (“Hairenzo”, “we”, “us”, “our”). By using our website or making a booking, you agree to these Terms.

 

1. About Hairenzo

 

Hairenzo is a mobile luxury grooming service offering in-home and mobile men’s hair services at customer-selected locations. These include residences, offices, hotels, and community areas across Dubai.

 

Business details:  

- Legal name: Hairenzo Gents Salon LLC  

- Trading name: Hairenzo  

- Contact email: Hello@hairenzo.com  

- Contact phone/WhatsApp: +971 052 538 2373  

- Business address: 127-202 Hor Al Anz, Dubai

 

2. Services

 

We offer mobile grooming and barbering services, including haircutting, fades, beard grooming, shave-related services, and premium hair and facial grooming packages. Services shown on our website may include, for example, Under 16s Cut, Classic Cut, Skin Fade, Scissor Cut, The Signature, VIP Priority, and Réserve Membership. All services can be booked through the website, including add-ons and products. 

All services are subject to availability, service area coverage, staff availability, travel logistics, and confirmation by Hairenzo management. 

 

3. Booking requests

 

When you submit a booking form, you confirm that:

- The information you provide is accurate and complete;

- You are at least 18 years old, or a parent/guardian is booking for a minor under 18 years old;

- You are authorised to request the appointment at the chosen location in Dubai;

- The service location is safe, accessible, and suitable for a mobile grooming appointment. 

 

A booking is not guaranteed until confirmed by us through the website, email, WhatsApp, phone, or another direct confirmation method.

 

4. Pricing and payment

 

Service prices are displayed on the website and may change from time to time. Current public Hairenzo service listings include individual services and premium packages priced in AED.

 

Final pricing may vary depending on:

- Selected service;

- Customer location;

- Add-ons or custom requests;

- Waiting time or access delays;

- Special-event, hotel, office, or yacht access requirements.

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Payment terms:

- Payment may be required in advance, at the time of confirmation, at the appointment location or immediately after service completion.

- We may refuse or cancel appointments where payment is not received as required.

- Any deposits or prepayments will be handled in accordance with the cancellation section below. 

 

5. Cancellation, rescheduling, and no-shows

 

You may cancel or reschedule by contacting us as early as possible.

 

Suggested policy for Hairenzo: 

- More than 24 hours before the appointment: free reschedule or cancellation.

- Less than 12 hours before the appointment: deposit may be retained or a late cancellation fee may apply.

- Same-day cancellation, no-show, locked-out access, or repeated delays: full deposit or up to 100% of the booking value may be charged. At Hairenzo’s discretion, where time, travel, and appointment allocation have already been committed.”

 

6. Delays and access

 

Customers must ensure timely and safe access to the agreed location. This includes building entry, parking access where needed, security clearance, and any permissions required for residence, office, or hotels.

 

If the mobile barbershop team is delayed due to traffic, weather, building restrictions, security checks, or other events outside our reasonable control, we will try to inform you and rearrange the appointment where appropriate.

 

If you are unavailable or the location is inaccessible at the agreed time, we may shorten, reschedule, or cancel the appointment and apply a cancellation or waiting fee.

 

7. Health, hygiene, and suitability 

 

Customers must tell us before the appointment about any allergies, sensitivities, skin conditions, scalp issues, infections, recent medical procedures, or other matters that may affect the service. 

 

We reserve the right to refuse or stop a service where:

- it may be unsafe or unhygienic; 

- the customer appears unwell or contagious or has a severe medical condition;

- the requested service is not suitable for the customer’s condition;

- the environment poses a risk to our staff, equipment, or other persons.

 

8. Minors

 

Bookings for anyone under 18 must be made or authorised by a parent or legal guardian. A responsible adult may be required to be present during the appointment.

 

9. Customer conduct

 

We expect respectful behaviour toward our team at all times. We may refuse, stop, or cancel services in cases of abusive, threatening, unsafe, discriminatory, or inappropriate conduct.

 

10. Results and satisfaction

 

Hairenzo aims to provide a high-quality luxury mobile grooming experience. Hair styles, beard work, and grooming outcomes can vary based on hair type, hair condition, skin condition, prior treatments, customer instructions, and aftercare.

 

Any issue with a service should be reported to us within 24 hours of the appointment, with photos if relevant, so we can review and, where appropriate, offer a reasonable corrective solution.

 

11. Photos and marketing content

 

We will not use your image, video, before-and-after content, or testimonials for marketing without your permission. Where consent is requested, you may decline without affecting your booking.

 

If you give consent, you may withdraw it later by contacting us, although materials already printed or already used in completed campaigns may not always be immediately retractable.

 

12. Personal belongings and property

 

Customers remain responsible for their own personal belongings at all times. We ask customers to provide a safe working area. We are not responsible for delays, damage, or service limitations caused by unsuitable space, poor lighting, lack of access, or unsafe conditions.

 

13. Liability

 

Nothing in these Terms excludes liability that cannot legally be excluded.

 

To the fullest extent permitted by law:

- Hairenzo is not liable for indirect or consequential loss;

- We are not liable for allergic reactions or adverse outcomes where relevant information was not disclosed in advance;

- Our total liability relating to a booking will generally not exceed the amount paid for that booking, except where law requires otherwise.

 

14. Website use

 

You agree not to misuse the website, attempt unauthorised access, submit false bookings, or interfere with website security or operation.

 

15. Privacy

 

If you submit personal data through our website or booking form, we process that information in line with our Privacy Policy.

 

16. Changes

 

We may update these Terms from time to time. The latest version published on the website will apply from its effective date.

 

7. Governing law

 

These Terms shall be governed by the laws applicable to the business operations of Hairenzo and, where relevant, the laws of the United Arab Emirates and the Emirate of Dubai, unless another mandatory law applies to a particular consumer relationship.

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PRIVACY POLICY

Hairenzo Gents Salon LLC
Last Updated: 01-09-2026

 

1. Introduction

 

This Privacy Policy explains how Hairenzo LLC S.O.C (“Hairenzo,” “we,” “us,” “our”) collects, uses, discloses, and protects your personal data.

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We comply with UAE data protection regulations.

 

2. Information We Collect

 

We may collect:

• Personal Information: Name, phone number, address, email.

• Booking Information: Service type, schedule, and location.

• Payment Information: Method, transaction data.

• Device Information: IP address, app activity (if applicable).

• Images: Only with your consent for portfolio or marketing.

 

3. How We Use Your Information

 

• To provide mobile salon services

• To process payments

• To confirm and update appointments

• To improve service quality

• For customer support

• For internal analytics

• For marketing purposes only, with your consent

 

4. Data Sharing

 

We do not sell or rent personal data.
We may share data with:

• Payment processors

• IT/technical providers

• Regulatory authorities, when required by law

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All partners must comply with confidentiality obligations.

 

5. Data Storage & Protection

 

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

 

6. Data Retention

 

We retain your data only as long as necessary for:

• Legal compliance

• Service history

• Business operations

 

7. Your Rights

 

Under UAE law, you may:

• Request access to your data

• Request correction

• Request deletion (subject to legal limits)

• Withdraw consent for marketing

 

8. Cookies & Tracking

 

Our website/app may use cookies to improve user experience.

 

9. Children’s Privacy

 

We do not knowingly collect data from minors.

 

10. Updates

 

This policy may change. Updates will be posted with revision dates.

Contact:
Email: 

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REFUND & CANCELLATION POLICY​

Hairenzo Gents Salon LLC
Last Updated: 01-09-2026

 

1. Cancellation by Client

 

• More than 12 hours before appointment: No charge,

• Less than 8 hours: 30% of the service fee,

• Cancellation upon staff arrival/no access: 100% charge.

 

2. No-Show Policy

 

If staff arrive and cannot contact you or access the premises within 10–15 minutes, the full amount is charged.

 

3. Rescheduling

 

• Rescheduling is accepted up to 8 hours before the appointment time,

• Within 2 hours: subject to availability + possible fee.

 

4. Cancellation by Hairenzo

 

If Hairenzo cancels due to emergencies, operational issues, or safety concerns, clients will be offered:

• A full refund, or

• A free reschedule

 

5. Refunds

 

Refunds are issued only in these cases:

• Service not delivered due to Hairenzo

• Proven service quality issues (reviewed by management)

• Duplicate payment

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Refunds will not be issued for:

• Change of mind

• Dissatisfaction based on preference

• Issues caused by undisclosed allergies or conditions

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Refunds may take 5–10 business days, depending on the payment channel or bank.

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SERVICE AGREEMENT & CLIENT WAIVER

Hairenzo Gents Salon LLC
Last Updated: 01-09-2026

By booking services with Hairenzo LLC S.O.C (“Hairenzo”), you acknowledge and agree to the following:

 

1. Consent

 

You authorize Hairenzo to provide grooming services at your chosen location.

 

2. Health Disclosure

 

You confirm that:

• You do not have communicable diseases affecting skin or scalp.

• You have disclosed all allergies, sensitivities, and relevant medical conditions.

You accept responsibility for any adverse reaction resulting from undisclosed information.

 

3. Premises Condition

 

You agree to provide:

• A clean, safe environment

• Sufficient lighting and ventilation

• Safe access for staff and equipment

 

4. Liability Waiver

 

You release Hairenzo from liability for:

• Allergic reactions from undisclosed conditions

• Pre-existing scalp or hair damage

• Injuries caused by unsafe premises

• Damage to personal property unless due to staff negligence

 

5. Behavioural Agreement

 

You agree to treat staff respectfully.
Inappropriate behaviour, violence or aggression allows Hairenzo to terminate the service immediately with full charges applied.

 

6. Media Consent

 

Photographs or videos may only be taken and used with your explicit consent.

 

7. Acceptance

 

Your booking confirms your acceptance of this agreement.

 

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STAFF CODE OF CONDUCT

Hairenzo Gents Salon LLC

 

1. Professional Behaviour

 

Staff must:

• Arrive on time to client’s chosen location in Dubai,

• Maintain respectful and courteous conduct,

• Follow grooming and uniform requirements,

• Speak professionally at all times.

 

2. Hygiene Standards

 

Staff must:

• Sanitize tools before/after each service,

• Maintain personal hygiene,

• Follow Dubai Municipality hygiene rules.

 

3. Safety

 

Staff must:

• Inspect the client environment for safety and hazard risks, 

• Use PPE as required,

• No smoking, vaping, or drinking alcohol within the vehicle, 

• Refuse service when hygiene or safety is compromised,

• Ensure salon cleanliness at the end of each business day.

 

4. Service Quality

 

Staff must:

• Perform services as trained,

• Follow Hairenzo service protocols,

• Listen to client requirements and confirm before starting,

• Must wear a face mask during appointments.

 

5. Confidentiality

 

Staff shall never share client:

• Personal information,

• Location details,

• Photos or videos (unless permission is granted).

 

6. No Misconduct

 

Zero tolerance for:

• Harassment

• Violence

• Deliberate property damage 

• Discrimination

• Theft

• Substance use during work

• Inappropriate conversation or behaviour

 

7. Reporting

 

Staff must report any safety, compliance, or client issues to management immediately.