Privacy Policy

TERMS & CONDITIONS

Hairenzo LLC S.O.C – Mobile Gents Salon
Last Updated: 31-03-2026

1. Introduction

These Terms & Conditions govern the use of Hairenzo LLC S.O.C’s (“Hairenzo,” “we,” “us,” “our”) mobile gents salon services (“Services”) within Dubai, UAE. By booking or using our Services, you agree to these Terms.

2. Company Information

Business Name: Hairenzo LLC S.O.C
Business Activity: Mobile Gents Salon Services
Jurisdiction: Dubai, United Arab Emirates
Regulatory Bodies: Dubai Department of Economy & Tourism (DET), Dubai Municipality

3. Eligibility

You must be 18+ and legally able to authorize Services at your location.

4. Service Areas

Services are available in select Dubai locations. Unsafe or inaccessible locations may require cancellation or rescheduling.

5. Bookings & Appointments

Booking accepted via website, phone, WhatsApp, or Fresha customer app.
Confirmation is issued via Fresha customer app, WhatsApp, SMS, or email.
A 20–30 minute arrival window may apply due to traffic.
Client must ensure safe access and proper service environment.

6. Pricing & Payments

All prices are fixed by service and add-ons.
Accepted payments: cash, card (debit/credit card), online payments and through Fresha booking app.
VAT applies (5%).

7. Cancellation, Rescheduling & No-Show

Cancellation more than 3 hours before: Free
Cancellation in less than 3 hours: 30% charge
Cancellation at arrival or area access denied: 100% charge
Customer No-show after 15 minutes: 100% charge
Reschedule up to 2 hours prior (subject to availability).

8. Customer Responsibilities

Provide accurate information including personal details and address.
Ensure clean and safe environment.
Disclose allergies, conditions, and sensitivities.
Keep children/pets supervised.

9. Health, Safety & Hygiene

We follow Dubai Municipality hygiene standards. Clients must disclose any communicable or scalp conditions.

10. Service Satisfaction & Refunds

Report service issues immediately or within 24 hours.
Refunds issued at Hairenzo’s discretion.
No refunds for preference-based dissatisfaction after service completion.

11. Privacy & Data Use

Personal information is managed in compliance with UAE data protection laws. No unauthorized sharing.

12. Intellectual Property

All Hairenzo materials are protected and may not be reproduced without permission.

13. Liability

Hairenzo not liable for allergies due to undisclosed conditions or pre-existing hair/scalp issues.
Maximum liability = amount paid for the service.

14. Right to Refuse Service

We may refuse or discontinue service for safety concerns, inappropriate behaviour, or policy violations.

15. Force Majeure

Hairenzo is not liable for delays caused by uncontrollable events (traffic, weather, emergencies, regulations).

16. Amendments

Terms & conditions may be updated at any time.

17. Governing Law

Governed by Dubai and UAE federal laws. Disputes resolved through Dubai courts.

Contact:
Phone/WhatsApp:
Email:
Website:

Hairenzo LLC S.O.C
Last Updated: 31-03-2026

1. Introduction

This Privacy Policy explains how Hairenzo LLC S.O.C (“Hairenzo,” “we,” “us,” “our”) collects, uses, discloses, and protects your personal data.

We comply with UAE data protection regulations.

2. Information We Collect

We may collect:

Personal Information: Name, phone number, address, email.
Booking Information: Service type, schedule, location.
Payment Information: Method, transaction data.
Device Information: IP address, app activity (if applicable).
Images: Only with your consent for portfolio or marketing.

3. How We Use Your Information

To provide mobile salon services
To process payments
To confirm and update appointments
To improve service quality
For customer support
For internal analytics
For marketing only with your consent

4. Data Sharing

We do not sell or rent personal data.
We may share data with:

Payment processors
IT/technical providers
Regulatory authorities when required by law

All partners must comply with confidentiality obligations.

5. Data Storage & Protection

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain your data only as long as necessary for:

Legal compliance
Service history
Business operations

7. Your Rights

Under UAE law, you may:

Request access to your data
Request correction
Request deletion (subject to legal limits)
Withdraw consent for marketing

8. Cookies & Tracking

Our website/app may use cookies to improve user experience.

9. Children’s Privacy

We do not knowingly collect data from minors.

10. Updates

This policy may change. Updates will be posted with revision dates.

Contact:
Email:

REFUND & CANCELLATION POLICY

Hairenzo LLC S.O.C
Last Updated: 31-03-2026

1. Cancellation by Client

More than 3 hours before appointment: No charge,
Less than 3 hours: 30% of service fee,
Cancellation upon staff arrival/no access: 100% charge.

2. No-Show Policy

If staff arrive and cannot contact you or access the premises within 10–15 minutes, the full amount is charged.

3. Rescheduling

Rescheduling accepted up to 3 hours before appointment time,
Within 2 hours: subject to availability + possible fee.

4. Cancellation by Hairenzo

If Hairenzo cancels due to emergencies, operational issues, or safety concerns, clients will be offered:

A full refund, or
A free reschedule

5. Refunds

Refunds are issued only in these cases:

Service not delivered due to Hairenzo
Proven service quality issues (reviewed by management)
Duplicate payment

Refunds will not be issued for:

Change of mind
Dissatisfaction based on preference
Issues caused by undisclosed allergies or conditions

Refunds may take 5–10 business days depending on the payment channel or bank.

SERVICE AGREEMENT / CLIENT WAIVER

SERVICE AGREEMENT & CLIENT WAIVER

Hairenzo LLC S.O.C
Last Updated: 31-03-2026

By booking services with Hairenzo LLC S.O.C (“Hairenzo”), you acknowledge and agree to the following:

1. Consent

You authorize Hairenzo to provide grooming services at your chosen location.

2. Health Disclosure

You confirm that:

You do not have communicable diseases affecting skin or scalp.
You have disclosed all allergies, sensitivities, and relevant medical conditions.

You accept responsibility for any adverse reaction resulting from undisclosed information.

3. Premises Condition

You agree to provide:

A clean, safe environment
Sufficient lighting and ventilation
Safe access for staff and equipment

4. Liability Waiver

You release Hairenzo from liability for:

Allergic reactions from undisclosed conditions
Pre-existing scalp or hair damage
Injuries caused by unsafe premises
Damage to personal property unless due to staff negligence

5. Behavioural Agreement

You agree to treat staff respectfully.
Inappropriate behaviour, violence or aggression allows Hairenzo to terminate the service immediately with full charges applied.

6. Media Consent

Photographs or videos may only be taken and used with your explicit consent.

7. Acceptance

Your booking confirms your acceptance of this agreement.

STAFF CODE OF CONDUCT

Hairenzo LLC S.O.C

1. Professional Behaviour

Staff must:

Arrive on time to client’s chosen location in Dubai,
Maintain respectful and courteous conduct,
Follow grooming and uniform requirements,
Speak professionally at all times.

2. Hygiene Standards

Staff must:

Sanitize tools before/after each service,
Maintain personal hygiene,
Follow Dubai Municipality hygiene rules.

3. Safety

Staff must:

Inspect client environment for safety and hazard risks,
Use PPE as required,
No smoking, vaping or drinking alcohol within the vehicle,
Refuse service when hygiene or safety is compromised,
Ensure salon cleanliness at the end of each business day.

4. Service Quality

Staff must:

Perform services as trained,
Follow Hairenzo service protocols,
Listen to client requirements and confirm before starting,
Must wear face mask during appointments.

5. Confidentiality

Staff shall never share client:

Personal information,
Location details,
Photos or videos (unless permission is granted).

6. No Misconduct

Zero tolerance for:

Harassment
Violence
Deliberate property damage
Discrimination
Theft
Substance uses during work
Inappropriate conversation or behaviour

7. Reporting

Staff must report any safety, compliance, or client issues to management immediately.

INTERNAL SOPs (STANDARD OPERATING PROCEDURES)

(Operational Manual)

INTERNAL SOP MANUAL

Hairenzo LLC S.O.C

Section 1: Pre-Appointment Procedures

Confirm booking details.
Prepare equipment based on service list.
Sanitize tools and pack according to checklists.
Verify client location and contact prior to departure.

Section 2: Arrival Procedures

Notify client upon arrival.
Conduct quick safety/environment check.
Set up station with clean coverings and tools.
Wash/sanitize hands before starting.

Section 3: Service Delivery

Reconfirm requested service.
Follow step-by-step grooming protocols.
Provide professional recommendations only when asked.
Maintain hygiene throughout.

Section 4: Post-Service Procedures

Clean the work area.
Sanitize used tools.
Confirm client satisfaction.
Process payment.
Record service details in system.

Section 5: Emergency & Safety Protocols

Report accidents immediately.
Stop service if client becomes aggressive, unwell, or environment is unsafe.
Follow municipality health guidelines if client displays contagious symptoms.

Section 6: Equipment & Inventory

Maintain weekly inventory.
Report damaged equipment.
Replace disposables according to usage patterns.